CONSULTING SERVICES > ABOUT

Based in New South Wales Australia, Jacq Hackett Consulting specialises in working with public and community sector health agencies and services.

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Jacq Hackett Consulting Pty Ltd is member of the NSW Government Performance & Management Prequalification Scheme and is pre-approved to provide agency and program reviews and evaluations, policy development and corporate and business strategy and planning. [Under the scheme projects up to $150k require only one quote from a pre-approved supplier].

TYPE OF CONSULTANCY SERVICES

Our services focus on two primary areas of expertise:
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Evaluation and review of health services and programs to identify impact and effectiveness. Jacq has conducted evaluations across a broad spectrum of health-related program areas, including drug & alcohol, hepatology, mental health, cancer services, HIV/STI, hearing health, public health, Aboriginal health and women’s health.
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Assisting clients with complex issues in healthcare policy and operational settings, particularly where an independent perspective is required. For example, to develop a new approach/framework/plan, undertake a scoping exercise, or diagnose an organisational or systems problem. Typically, these projects involve diverse stakeholder views and may have sensitive political or operational implications.

Clients are community and public sector health agencies such as the NSW Ministry of Health, NSW Local Health Districts, and Non-Government Organisations [NGOs] providing health services within the community.

Download the Jacq Hackett Consulting Capability Statement>

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WANT TO DISCUSS A POTENTIAL PROJECT ? CONTACT ME NOW

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CONSULTANCY APPROACH

Clients tell me that some of the frustrating aspects of working with consultants are:

  • They don’t give sufficient attention to getting clarity about the scope and requirements, so the project fails to deliver what the client actually needs;
  • They use standard methodology rather than a process tailored to the specific client needs; and
  • They provide a report that simply summarises the issues without presenting the client with any new and insightful information. As a result there is only limited value, and no concrete recommendations to move the issues forward.

To address these issues:

  • I spend time with you at the outset to make sure I really understand the brief so I can prepare a proposal and quote that absolutely aligns with your needs. I need to know the nature of the problem my client is facing, the issues that are important to them, the people involved, the output they want and any sensitivities that might arise.
  • Whilst I utilise core consulting skills and processes that I know are effective, I approach each project with an open mind and bring flexibility to tailor the process to meet the specific needs of the client and their organisation.
  • I apply high-level critical thinking skills in the analysis phase to distil findings that move beyond collating the key issues. I examine the issues from an organisational systems perspective to effectively diagnose what’s going on and identify solutions and recommendations tailored to the context and culture.

Where projects require additional skill sets I also have a small number of specialist consulting colleagues/associates I collaborate with as required.

ABOUT JACQ

Following an extensive career in public and community sector health agencies in NSW and SA , Jacq successfully transitioned to solo consultant in 2000. Jacq’s varied career has given her a sound understanding of the health system and she has experience at many levels, from the community sector through to the state Departmental level.

Jacq is passionate about the delivery of high quality, equitable and affordable healthcare and to contributing to making the Australian public health system the very best it can be. She understands its challenges and complexities, and thrives in environments where critical thinking and insightful communication are needed.

Through undertaking over a hundred assignments for healthcare organisations she has developed a depth of understanding of the healthcare operating environment, government systems and processes, and the people, passion and politics of the sector. She has worked on complex dilemmas in major hospitals, community health settings, health bureaucracies and the not-for-profit health sector.

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ABOUT JACQ

Following an extensive career in public and community sector health agencies in NSW and SA , Jacq successfully transitioned to solo consultant in 2000. Jacq’s varied career has given her a sound understanding of the health system and she has experience at many levels, from the community sector through to the state Departmental level.

Jacq is passionate about the delivery of high quality, equitable and affordable healthcare and to contributing to making the Australian public health system the very best it can be. She understands its challenges and complexities, and thrives in environments where critical thinking and insightful communication are needed.

Through undertaking over a hundred assignments for healthcare organisations she has developed a depth of understanding of the healthcare operating environment, government systems and processes, and the people, passion and politics of the sector. She has worked on complex dilemmas in major hospitals, community health settings, health bureaucracies and the not-for-profit health sector.

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WANT TO DISCUSS A POTENTIAL PROJECT ? CONTACT ME NOW:

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JACQ’S BOOK

Jacq has recently expanded the scope of her services and is now providing support and resources to others making the transition from employee to consultant.

Her book Consult – How to Build Your Successful Solo Business is available now.

(Australia Only)